Thursday, July 08, 2004

my letter to starbucks today:

dear starbucks,

i drink your coffee. i like your coffee. i give you like $400 a month for coffee, which is a lot for someone like me who barely earns $300 a month.

some people drink your coffee and say it tastes like it’s burnt. these people swear by fuckin’ donuts. i used to only drink fuckin’ donuts coffee, don’t get me wrong. my roommate calls fuckin’ donuts coffee “coffee with training wheels” – once you know coffee you never go back. then i just had to try your coffee one day and got hooked. that or it was one of the extremely pretty barista’s you had working behind the counter, and i couldn’t help but go back and see her.

and speaking of employees. since i’m now a regular i can ask you about this with quite a bit of background: i’ve been to the same store 563 times in the past 8 months and i swear the same people that were there the first day i visited are still working there today. how is this possible? no way you pay these people more than like $8 an hour. all the employees are around my age, like 25-35 years old or so. no way is this their career. what the frig do you do to keep these people from getting actual jobs? and how the christ are they still happy as ever with each new day? don’t retail and restaurant industry jobs have high turnover rates? and why are you always overstaffed? i walk in at 8:30am, 9am, 11am, 5pm, it doesn’t matter, you’ve got like 12 employees. your employees outnumber the customers by like 6/1. if i walk into one of your stores and find one of your employees happier than the day before one more time i swear to christ i’m gonna start to investigate. don’t get me wrong here, its nice to get immediate service from friendly staff, i’m just starting to wonder how you keep these people so happy and how you can afford to keep so many on staff each day. i want to ask someone, i really do, but i’m afraid i’ll insult them if i ask “so you’re like 28 and you’ve been running a register for at least the past 8 months or so, are you planning on doing this forever or is this a temporary thing?” are they all waiting to move up to store manager? are they all store managers?

um, so anyway, are you looking for someone else to work at that starbucks on broadway in cambridge? i might be interested.

your caffeine loving and loyal customer,

raz